We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com. For the Damages and issues, Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards. For the exchanges, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For the refunds, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the same original amount but you'll need to collect the money cash from the store at the District, Sheraton, Cairo only regardless of the original payment method.