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FAQs

You can find us at the District Sheraton El Matar - Wadi Degla Club Gate

All fabrics are natural and Egyptian: 100% Cotton, Cashmere Cotton, Velvet Cotton, Fleece, Milton Cotton and Viscose

Viva1960 is a team of dedicated and talented personnel, loving what they do, while carrying a heritage of more than 60 years of experience

We are Egyptian developed brand since 1960

Contact us through DMs Or Whatsapp and calls on 01206822200

You can order through our website, send us a message on Facebook Or Instagram Or visit our store.

To be first fashion destination worldwide, with smart shopping experience and accessible luxurious fashion.

We take responsibility to constantly develop fashion passionately, to create for our customers a variety of high quality products. We adhere to the concept of not just providing an enjoyable shopping experience through all our omni-channels, but also providing satisfaction and respect to our customers.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us for any return question at customer.service@viva1960.com.

To start a return, you can contact us at customer.service@viva1960.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the same original amount but you'll need to collect the money cash from the store at the District, Sheraton, Cairo only regardless of the original payment method.

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Client service

OUR CONTACTS:

012 068 222 00

customer.service@viva1960.com

Viva Fashion Hub in Wadi Degla Club - Sheraton El Matar

Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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